Privacy Policy

1. Introduction

BlackTide ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our uptime monitoring service.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, company name, and password
• Billing Information: Payment method details (processed securely through Stripe)
• Monitoring Configuration: URLs, IP addresses, and monitoring settings you configure
• Communications: Messages you send to our support team

2.2 Automatically Collected Information

When you use our Service, we automatically collect:

• Usage Data: Features used, pages visited, time spent on pages
• Device Information: IP address, browser type, operating system
• Monitoring Results: Response times, uptime data, error logs from monitored endpoints
• Cookies and Tracking: Session tokens, preferences, analytics data

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining the Service
• Processing your transactions and sending related information
• Sending administrative information, updates, and security alerts
• Responding to your comments and questions
• Monitoring and analyzing usage patterns and trends
• Detecting, preventing, and addressing technical issues and security threats
• Improving and optimizing our Service
• Complying with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Stripe: Payment processing
• AWS/Cloudflare: Infrastructure and hosting
• Email Services: Transactional emails and notifications

4.2 Legal Requirements

We may disclose your information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights or comply with legal obligations.

4.3 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, user information may be transferred.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption in transit (HTTPS/TLS)
• Encryption at rest for sensitive data
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. Retention periods vary based on:

• Account Data: Duration of your account plus 90 days
• Monitoring Data: Based on your subscription plan (30-365 days)
• Billing Records: 7 years (for tax and legal compliance)
• Support Communications: 3 years

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your data (subject to legal obligations)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your data
• Restriction: Request restriction of processing

To exercise these rights, please contact us at privacy@blacktide.xyz

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Keep you signed in
• Remember your preferences
• Understand how you use our Service
• Improve Service performance and user experience

You can control cookies through your browser settings. Disabling cookies may affect Service functionality.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@blacktide.xyz
• Legal: legal@blacktide.xyz